Welcome to the H&R Block Community!

Let's be honest, talking about talking about taxes is not really exciting stuff (well, except for maybe our Tax Pros). We tend to think about taxes when it is time to file. In reality though, we face decisions and life events that impact our taxes all the time. Whether we realize it or not, changes in jobs, having kids, getting married, buying a house, selling stocks, and hundreds more factors all change our tax situation.

 

This community was designed so that people just like you, and me, can share and learn how events in their daily lives impact their taxes. To do that we have created discussion boards that are grouped together by themes such as Your Job, Your Home, and Your Taxes. Browse a board if you are looking for answers to a particular question. If you can't find what you are looking for, post a question on the board itself. People add new posts all the time, so check in often to stay on top of the latest conversations.

 

Here are a few resources we've put together to help you get started on the community. Feel free to use them whenever you want.

 

If you have questions about the community check out our Frequently Asked Questions.

To learn more about how to interact on the community read the User Guidelines.

 

If you have any questions that are not addressed by the resources above please fee free to reach out to client support by calling 1-800-HRBLOCK (1-800-472-5625).

User Guidelines

Welcome to the H&R Block Community! We’re glad to have you here! Participation in this community is open ended and voluntary, but we do ask you to keep a few things in mind to make it a better experience for everyone.

 

First and foremost, treat others with respect. Do your part to ensure everyone has a constructive and positive experience in the community. As a whole (that includes you), we aim to be helpful, professional, supportive, and knowledgeable. We recognize that taxes and finances can be a stressful subject, but by sharing knowledge and support with others we aim to make it easier.

 

Most importantly, please follow the posting policies listed below. These policies exist to keep the community healthy, welcoming and useful. Users who do not follow these rules will be addressed accordingly, and may be banned from the community. H&R Block also reserves the right to occasionally clean up the forums by removing irrelevant and unconstructive threads and/or posts.

 

The following behaviors are not acceptable and may result in content removal or being banned from the community:

  • Posting messages that are inflammatory, unconstructive, or at odds with the aims of the community.
  • Posting messages that contain offensive language or references or personal attacks against other forum participants, including staff and moderators.
  • Posting messages that advocate illegal actions. Any posts that do so will be removed.
  • Posting the same message in multiple threads or forums.
  • Posting unconstructive messages about the company and/or other products and services.
  • Promoting or soliciting for your own business
  • Posting unsolicited messages (including “spam”).
  • Posting irrelevant or off topic subject matter.
  • Posting links to 3rdparty websites outside of official sources.
  • Promoting competitor's products or services.

 

Wondering what you should do? Here are a few suggestions:

  • Read and learn! More than anything, this community exists to be an interactive and ever growing resource.
  • Ask questions! It can be to satisfy your own needs for knowledge or to propel a conversation further.
  • Answer questions! Think you know the answer to a peer’s question? Give it a shot and share your experience.
  • Encourage others! Be free with ‘thank you’, ‘good job’, and kudos.

Community FAQ

  1. Do I use the community if I have a customer service issue?
  2. I have a product support issue, do I use the community?
  3. Can I share my tax information and Social Security in the community?
  4. Will I be charged if an H&R Block Associate responds to my post?
  5. What if I get a wrong answer to my tax problem and I end up in more trouble?
  6. Will the IRS see my posts?
  7. Must I be an H&R Block customer to participate? 
  8. Will H&R Block customers get a preference in the community rankings? 
  9. Can my posts be used in H&R Block marketing material? 
  10. If I am an awesome community member, can I work for H&R Block? 
  11. What if I am a seasonal H&R Block Associate?
  12. I posted in one board (ex. “Your Life) and now my post is in another board (ex. “All Things Tax”), why did it move? 
  13. Can I access the community outside the United States?
  14. How do I know if another user works for H&R Block? 
  15. What if I have a tax EMERGENCY?
  16. Will being a part of the community affect my tax return? 
  17. Can I invite friends to join the community?
  18. Why does H&R Block have a community?
  19. Es esta comunidad en español?

  20. I posted a question and an H&R Block Associate never responded, what should I do?
  21. What does the green square icon next to a username mean?

1. Do I use the community if I have a customer service issue?

The community is not a dedicated customer service channel, we would be happy to address your issue at http://hrblock.com/support/index.html. In the community you can interact with peers for further information and feedback regarding your issue but our customer service staff will not be monitoring the community regularly for issues.

  

2. I have a product support issue, do I use the community?

This community does not have a dedicated area for product support and our support staff are not regularly monitoring the community. You can find our official product support at http://hrblock.com/support/index.html.

  

3. Can I share my tax information and Social Security in the community?

No, do not share your social security number or any personal information (such as date of birth, address, etc.) with anyone in the community. H&R Block associates will not ask nor require you to publicly disclose any personal information in the community. Please report to a moderator if you witness someone in the community asking for this information.

  

4. Will I be charged if an H&R Block Associate responds to my post?

This community is free for anyone to register and post. Our Associates participate on a volunteer basis so any posts or engagement you have with them in the community will be not be charged or associated with any paid product and/or service.

  

5. What if I get a wrong answer to my tax problem and I end up in more trouble?

This is not the place for tax advice. Any information or answers sourced from this community in any dialogue is to be used for informational purposes only. We wish for you to use the community only in addition to professional advice and careful consideration of your own tax and financial situation. The community bears no responsibility for the validity of any answers posted. See the Terms of Service for details: http://www.hrblock.com/universal/terms.html

  

6. Will the IRS see my posts?

The community and its posts are available and open to be read by anyone with an internet connection. Assume that the IRS or any agency, company and individual may be reading your posts. If you don't want your content posted on a highway billboard, do not post!

  

7. Must I be an H&R Block customer to participate?

No you do not, we encourage anyone to join the community and add to the conversation. You will be required to create a free MyAccount which will allow you to post and reply in the community but you are not obligated to purchase or solicit any H&R Block service.

  

8. Will H&R Block customers get a preference in the community rankings?

As a member of the community your status as a past or current H&R Block customer has no bearing on community rankings. Rankings are based on active community participation. General rule for rankings is that if you try your best to share valued information that is recognized and thanked by your peers then you ranking will improve.

  

9. Can my posts be used in H&R Block marketing material?

We are here, and we are listening to you. We want to hear your great ideas. H&R Block reserves the right to use community comments, ideas, suggestions, products or services that are posted in this community without any obligation to compensate the individual or entity that provided the comment or suggestion. By posting content to the community, you represent and warrant that such content does not violate the H&R Block Terms of Service and Code of Conduct: http://www.hrblock.com/universal/terms.html

  

10. If I am an awesome community member, can I work for H&R Block?

If you enjoy talking about taxes and helping people, check out our Careers page: http://hrblock.com/career/index.html or visit a local H&R Block office. Community participation does not automatically qualify you or anyone for employment but it's certainly a good sign that you like to spend your time with us!

  

11. What if I am a seasonal H&R Block Associate?

Participation by Block Associates is voluntary. As an employee, seasonal or year-round, your time and activity in this forum cannot be directly compensated or tied to job performance. This is a space that you should feel comfortable to add your voice and share expertise in any of the discussion boards. To participate, all Associates agree to abide by the rules of the Code of Business Ethics and Conduct. For more information about best practices, refer to available training material on the intranet.

 

12. I posted in one board (ex. “Your Life) and now my post is in another board (ex. “Your Job”), why did it move?

Moderators have the ability to move posts from one board to another so the posts stay on topic. You might have posted a topic that better belonged in another board. This is done to ensure other users interested in a specific board are seeing relevant topics posted which gives you a better chance of getting a desired response.

 

13. Can I access the community outside the United States?

Sure, you may access the community anywhere with an open Internet connection. However, please understand that community moderation and H&R Block Associate participation is currently limited to English and Spanish.  

 

14. How do I know if another user works for H&R Block?

You will be able to identify H&R Block associates and Tax Pros in the community by visual markers by their username. Look for a small green block icon next to a username. Also look for their username to be in green color as well. Anyone else claiming to be an H&R Block employee without these markings, please report to the moderators.

  

15. What if I have a tax EMERGENCY?

We encourage that if you need an immediate response please call 1-800 HRBLOCK or any available resource you would choose to reach out for financial emergencies. The conversation here in the community may take time to respond to your question or issue. If you manage to successfully resolve your issue, feel free to share appropriately back in the community.

  

16. Will being a part of the community affect my tax return?

Participation and registration with the community has no affect on the status or processing of yours or my tax return. This community has no affiliation with the IRS or any State Treasury offices.

  

17. Can I invite friends to join the community?

Of course, anyone can register for the community that abides by the Terms of Service. The more the merrier!

 

18. Why does H&R Block have a community?

H&R Block knows that many questions and events come up about taxes more than just between January and April. We wanted to create a space that anyone could feel comfortable in having a conversation about taxes and your money year-round. Our associates and Tax Pros are also volunteering their time to add on to the conversation and help more people stay informed about doing the right thing.

 

19. Es esta comunidad en español?

Sí, esta comunidad también habla español.

  

20. I posted a question and an H&R Block Associate never responded, what should I do?

Our Associates participate on a volunteer basis and are not obligated to respond to any or all questions. They will do their best to get back to questions within their area of expertise and hopefully more questions as the community grows.

 

21. What does the green square icon next to a username mean?

A green square icon indicates that user is one of H&R Block's Associates. Associates are volunteering their time to participate in the community. While they are H&R Block Associates, the community is not an area where they may give tax advice. Associates can post and answer questions but their responses are not to taken as any form of advice.

Privacy Guidelines

Your privacy is absolutely critical to us. That goes for our tax offices, online and software preparation programs and, yes, the Community.

 

The Community uses a temporary cookie that expires at the end of the session. The cookie will not contain any personal information other then what you provide in your posting.

 

Don’t post any personal information that you wish to keep private because the Community can still be read by the public. We may delete any posting that we believe could possibly violate the privacy of any other person, group or organization, including yourself.

 

For more information, see the Community FAQ or see our full Privacy Policy

Terms of Service

Everyone who registers for the Community must accept our Terms of Service and legal fine print but here is a summary of what those mean for the Community.

 

The H&R Block Terms of Service and Code of Conduct include not only the rules of the community, but also the legal information that you need to know and accept in order to post. The community is provided by H&R Block, Inc., and may only be used in accordance with the H&R Block Terms of Service and Code of Conduct found in the footer below or HRBlock.com. By using this community you agree to these H&R Block Terms of Service and Code of Conduct.

 

First and foremost, the most important rule for the Community is to understand and respect the purpose of this channel. We do not allow profanities or other disruptive behavior. H&R Block assumes no duty to pre-screen or regularly review posted content, but the community will be moderated by an H&R Block moderator who will have the right to remove any posting that they believe violates these H&R Block Terms of Service and Code of Conduct.

 

As a community member you are expected to only post comments that are on-topic, relevant and appropriate to the community and year-round tax conversation. The advice gained from the Community is for general information purposes only and may not apply to you. Every tax situation is different. This is not intended to be legal advice. Taxpayers should consult an H&R Block Tax Professional regarding their individual tax situation.

Disclaimer

Pursuant to U. S. Treasury regulations, any federal tax information or advice contained on this website is not intended or written to be used, and cannot be used, for the purpose of (i) avoiding penalties under the Internal Revenue Code or (ii) promoting, marketing or recommending to another party any transaction or matter addressed herein.

 

The tax information provided to the tax question(s) asked is based on an understanding of the currently applicable tax law and regulations and IRS Guidance as they apply to the facts provided. Any change or addition to the facts provided could materially change how the tax law applies to the question(s) asked and could change or adversely affect the applicable tax information provided. If the facts provided do change, the tax information provided should not be relied upon. The tax information provided is not a full "covered opinion" and it is recommended you seek tax advice based your particular circumstances from a competent tax advisor.