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Your Taxes

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Member
christy25
Posts: 1
Registered: ‎02-04-2014

emerald card

i did my taxes at h$r block and was giving an emerald card after i went online to check the emerald card and it is saying it is not an active card

Community Manager
JerryG
Posts: 1,423
Registered: ‎12-17-2012

Re: emerald card

christy25,

 

Welcome to the Communty. There should be a customer service number on the back of your card. I would recommed you call that number for assitance.

 

Thanks, Jerry

Member
Cherylmarie
Posts: 2
Registered: ‎02-05-2014

Re: emerald card

I have called that number and was told that there are others with issues concerning pins and inactive cards. After activating my card 4 days ago I called to check activity and balance. I had to reactivate the card. I was told this is because I ordered a personalized card and will have to wait until it is received to have access. Major concern for me at this time.

thecrazydaisylife
Valued Pioneer
meese
Posts: 14
Registered: ‎02-01-2014

Re: emerald card

The card they give you is a temp card and if your refund comes before the personalized card like mine did last year, it just goes on temp card until you activate the new card. It then will transfer the funds to your new card, do not worry.