12-18-2013 02:57 PM
We used HRBlock software on our joint return for 2012.
After submitting the return and payments owed calculated by the software we received refund letters from both state and federal that totaled $3924. If this is the best HRBlock can do I feel their maximum refund guartantee is a joke.
12-19-2013 11:53 AM
Mr. Froman, You refund is determined by your income, deductions and credits (some of which are a credit against calculated tax or are refundable - added to your refund). Our software can do no more than use whatever information you, yourself have entered. If you feel your refund should have been more, I would take your return and all of the documents you used to prepare it, to one of your local offices for a free Second Look. We may find something you missed or can explain to you why the refund you received was actually correct..
Sr Tax Advisor
02-09-2014 03:53 PM
I did my taxes on her this year and I did a comparison to taxslayer and for my federal, the H&R Block software cheated me out of about 80 bucks. What can I do about that? The maximum guarantee is a joke...