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Member
stephlopez21
Posts: 1
Registered: ‎01-30-2014

Can you cancel the emerald card?

So I got the emerald card from H&R Block. Big Mistake. This thing is the worst card i've ever gotten. Aside from the $3.00 taken out every time you use an ATM it also takes about 2 weeks if you want a transfer done from the emerald card to your personal debit card. The customer service over the phone is also horrible. They don't understand anything you are telling them and they seem not to be from the US. I dontwant to seem racist but its the truth.

 

I would REALLY REALLY like to cancel my emeral card and see if I can get my tax return funded to me through a check or directly to my bank.

No one seems to be able to help me with this not even H&R Block employees.

Does anyone know if this is possible? Help! Please!

 

Client Support
Misti
Posts: 888
Registered: ‎02-17-2014

Re: Can you cancel the emerald card?

Hey there, thank you for joining the Community! In general the refund will go to the card then we would be able to issue a check off the Emerald Card or you can remove the funds off the EC by going to a bank and doing an over the counter withdrawal. Once the fee of $25 posts to the Emerald Card we can go and waive the fee, as long as you have not had any other fees waived. I hope this helps and thank you for choosing H&R Block!
 
Misti