Where's My Refund?

Where's My Refund?

Have you submitted your tax return? Wondering where your refund is? This board is the place to find helpful links to understand the return process and how to use the IRS Where's My Refund tool. If you have a question about how to submit your taxes, please be sure to post general questions in All Things Tax and DIY questions in DIY Products.

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Pioneer
Posts: 1
Registered: ‎02-13-2018

Communication and Lack of it From Company

[ Edited ]

Thanks for the companies lack of communication to a costumer they are to be serving my household will not be receiving our federal return. If there was an outstanding balance of preparation fees the company should have informed us, instead of not saying anything and then all the sudden we are looking for our refund to be in our bank a week ago, have to go to office, which office people knows nothing, so 20 minutes of phone calls we find out what happened. I have been using the company since I was 18 and now due to this and not loyal service to a customer my family may or may not return next year. There is NO EXCUSE for not informing us sooner.