Have you submitted your tax return? Wondering where your refund is? This board is the place to find helpful links to understand the return process and how to use the IRS Where's My Refund tool. If you have a question about how to submit your taxes, please be sure to post general questions in All Things Tax and DIY questions in DIY Products.
02-20-2018 07:19 AM
Not yet I've been trying for over two weeks now.
I did however get a call back yesterday.
It seems the final verdict they have is if you are missing your H&R Block Amazon Gift Card Email that they will be adding your name to a spreadsheet and within the next two weeks they will be resending out the emails to those who are on the spreadsheet.
I have had this same answer from the last three people I spoke with. All three also confirmed the two week period. So I would make sure that you get them to add you to said spreadsheet if you are still missing yours as well.
I have no idea if this will fix the issue or if this is another stalling tactic to get me to stop calling and harassing them. Time will tell but I will be beyond angry if this is the same stalling measures they used as last time telling me that I had to wait till the 16th for them to get the list of gift card information so they could send it out. It turned out that was a complete lie on the part of the customer service person I was dealing with at that time.
02-20-2018 07:22 AM
I will try and use the facebook method .. I'm still getting the run around. They are now telling me that they are adding me to a spreadsheet and that I have to wait another two weeks for that to be handled.
02-20-2018 06:02 PM
Has anyone had any luck with getting their gift card on this thread? it's been over a week since I got my refund from the IRS but I'm still waiting on the gift card. I've talked to H&R block and they said I need to call Amazon support. Amazon says that even though they issue the gift cards until H&R block "request" a gift card they have no record of it.
so I called H&R block back and they transferred me "up" been on hold now for over an hour.
02-21-2018 08:39 AM
I got mine after I messaged them on Facebook. They advised me that it would take up to 48 hours after you get your deposit but that was it--later that day I received mine. I would keep asking them for a supervisor and for answers. This process is BS.
02-22-2018 08:15 AM
We got our refund yesterday, no eGifrcard e-mail in Spam or Inbox.
I called H&R Block to be hung up on multiple times.
I FINALLY got to Second Tier service. She was wonderful. She said she was going to track down what we going on. She said it can take 3 - 5 business days, which I know from this forum may mean nothing, but then she said if it's not here within the week... I can call back DIRECTLY to second tier and not have to go through the round-a-bout for two hours again.
Second Tier H&R Block Direct Line
Good Luck people!
02-22-2018 08:18 AM
That's where I'm at, too. I feel like we have a case if we don't get our refunds in the next little bit. $2,000 is no small thing. I only did this because we buy things we need on Amazon such as dog food, and they presented it as being "just that easy" to get an extra 10%.
02-22-2018 09:24 AM
I have called this phone number several times over the past week. Not one person has been able to help me at all nor give me any kind of answer. I received my refund over a week ago now, but the 400 on the Amazon gift card is just nowhere.