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02-19-2018 01:35 PM
I contacted them via facebook and I got the email shortly after--they seem to be the only ones that can comprehend what the question actually is. Their service is absolutely horrible but no one is addressing the actual issue. I hope you get yours soon if you haven't received it yet.
02-20-2018 07:19 AM
Not yet I've been trying for over two weeks now.
I did however get a call back yesterday.
It seems the final verdict they have is if you are missing your H&R Block Amazon Gift Card Email that they will be adding your name to a spreadsheet and within the next two weeks they will be resending out the emails to those who are on the spreadsheet.
I have had this same answer from the last three people I spoke with. All three also confirmed the two week period. So I would make sure that you get them to add you to said spreadsheet if you are still missing yours as well.
I have no idea if this will fix the issue or if this is another stalling tactic to get me to stop calling and harassing them. Time will tell but I will be beyond angry if this is the same stalling measures they used as last time telling me that I had to wait till the 16th for them to get the list of gift card information so they could send it out. It turned out that was a complete lie on the part of the customer service person I was dealing with at that time.
02-20-2018 07:22 AM
I will try and use the facebook method .. I'm still getting the run around. They are now telling me that they are adding me to a spreadsheet and that I have to wait another two weeks for that to be handled.
02-20-2018 06:02 PM
Has anyone had any luck with getting their gift card on this thread? it's been over a week since I got my refund from the IRS but I'm still waiting on the gift card. I've talked to H&R block and they said I need to call Amazon support. Amazon says that even though they issue the gift cards until H&R block "request" a gift card they have no record of it.
so I called H&R block back and they transferred me "up" been on hold now for over an hour.
02-21-2018 08:39 AM
I got mine after I messaged them on Facebook. They advised me that it would take up to 48 hours after you get your deposit but that was it--later that day I received mine. I would keep asking them for a supervisor and for answers. This process is BS.