Financial Products

Financial Products

Questions about financial product options? Find discussions around a wide variety of financial service products here. Looking for your first debit card or a seasoned saver looking for tips to build your bank account, this is a great place to share and learn.

Reply
Highlighted
Trusted Pioneer
Posts: 6
Registered: ‎04-07-2015

Why do you have to wipe my return on a downgrade? Not pleased.

I started my return online with the Self-Employed package ($89.99) and got most of the data entered.

 

At this point, I realized that I could get by with Premium ($64.99).

 

So I called up 1-800-HRBLOCK, went through the phone menu, went through the AI thing, got put on hold for 10-15 minutes, and got someone on the line.

 

They verified that I could indeed downgrade to Premium (after 10-15 minutes more) based on what I had entered.

 

Then this little gem:

 

"We'll need to erase what you've entered so far to complete the downgrade."

 

Um ... really?!

 

This sucks. You're making me decide whether or not I want to enter my return -- again -- to save $25.

 

I've used this product since 2012. Why do you put loyal customers in a no-win situation like this?