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02-21-2018 06:33 PM
So ive been on the phone with HR block 3 times now, First time got a great rep who gave me what he thought was the code and told me there should of been a screen when i filed that would of made me make and Amazon account to have the gift card sent there but i never got a screen like that. After trying the code and finding it didn't work i called back to only be greeted with a lazy could care less representative who had a great personality *Sarcasm*. Rather than her send me to a higher up she sent me to the emerald card help line. Call back again to be greeted with a wouldnt you know it, A crappy rep who just hung up on me.....Im beyond pissed at this point, Im told one thing by one helpful rep, Then when i call back im given the run around. We just got our refund today, But we have zero clue where the amazon gift card is, No solid answer and was given the run around to boot......What is this??? This is THE worst experience ive had with this company, I just want a solid answer on whats going on.
02-22-2018 02:48 AM
Hi I have gotten my refund and was expecting that email for my gift card how long does it take if I had known it would take this long I would not have signed up for it my refund was approved 5 days ago and deposited yesterday
02-22-2018 09:16 AM
I also, have received my funds over a week ago now. Still no amazon gift card. I call the 1800 numbers and talk with people for over 3 hours, not one person can tell me what is going on. Get put on hold to go to ANOTHER department, and was hung up on.
Someone needs to fix this, had the employees told me that opting for this is essentially giving HR block a free loan, I would've never done it.
02-22-2018 09:19 AM
LIterally, in this same exact situations. I have called MUTIPLE times, and even gone to your Online Chat. Not one person can give ANY SORT OF ANSWER or even suggest what is going on. Finally, think someone has it figured out and says they are transferring me to the Financial Department as they handle that stuff..... sends me to EMERALD CARD.. I don't have one of those.
Call back, and was instantly hung up on.
you can't keep our money without saying whats going on, this isn't a free loan.
02-22-2018 09:45 AM
02-26-2018 06:32 PM - edited 02-26-2018 06:33 PM
What the heck is going on. They put this offer in their program at the end of the tax filing for refund and it just keeps part of your refund. No Amazon gift card code and no answers or help built in to cover this issue. Why didn't they just advertise we would like to keep your refund for ourselves so please if you sign up for Amazon bonus offer we will give you fake money for your real money. If they didn't think this threw why in the heck offer this bonus program. My guess is they are more concerned with selling the software than dealing with their bonus program bug. The money is sitting in an account somewhere in HR Blocks ownership. If we multiply that money times all the other peoples money they are holding and making people jump threw hoops to get than they are making lots of money on short term interest. I cant see why they are motivated at all to help solve this situation when its making them money. They should state boldly in the offer " WE WILL MAKE YOU JUMP THREW HOOPS TO MAKE YOU TRY IN VAIN TO GIVE US YOUR REFUND. IF YOU STILL DONT GET A AMAZON CODE WITH YOUR REFUND MONEY ON IT THAN ITS YOUR FAULT FOR GIVING US YOUR MONEY!" I now have to join the long line of people looking for their money. I will have to wait until the end of the week as I don't have hours of time to go threw the hoop jumping with customer support. Thanks H&R block.
02-26-2018 10:50 PM
Same here, still waiting. I googled this problem after I did it and alot of people from last year were complaining about no receiving their gift card until 2-3 weeks after! Said something about they had to call amazon or hr block and their was a list of emails of people that needed their gift card and when they called they said their email and it was then sent. This is really ridiculous. i dont understand how a company like H&R block can do something like this. Also I never looked at it like giving them a free loan but that really is exactly what it is. What a shame.
02-28-2018 06:25 AM
Same problem, I have made sure to check every day for anything that says Amazon or H&R Block and nothing seems to have come to me about the card yet and t's been 2 weeks since thy have accepted my re-fund. I just got back the half i was wanting on my emerald card today, but still noting on the amazon card.