Questions about financial product options? Find discussions around a wide variety of financial service products here. Looking for your first debit card or a seasoned saver looking for tips to build your bank account, this is a great place to share and learn.
11-25-2016 05:59 PM
I KEEP GETTING AN ERROR AND I CAN'T TRANSFER ANY MONEY TO MY EMERALD CARD! THIS TOTALLY BITES! I'VE TRIED AT LEAST 20 TIMES AND I KEEP GETTING THE SAME ERROR MESSAGE. I CALLED CUSTOMER SERVICE AND THEY SAID THAT THERE'S NOTHING THEY CAN DO! I HAVE A RIGHT FOR MY FUNDS AND I DON'T UNDERSTAND WHY I CAN'T MANAGE MY OWN MONEY! WHAT'S GOING ON HR BLOCK!!!!
11-25-2016 06:44 PM
Welcome to the community.
Are you calling the phone number on the back of your card or 1-800-HRBLOCK?
Also, if you wait until after the holiday I'm sure you'll be able to transfer your funds. Although I don't know for sure what the issue is, it's always possible that there's a system outage or some type of system maintenance going on.
If the problem isn't automatically fixed by Monday morning I would call the phone number on the back of your card and ask for assistance.
04-09-2017 05:38 AM
02-24-2018 05:16 PM
04-16-2018 12:00 PM
Since last Friday I have been unable to access my epocket information to transfer money onto my emerald card. Keep getting error message unable to process. I have called the emerald card customer service number and was told it will be escalated the problem. This is very frustrating and stressful as that money is all I have right now. Has anyone else had this happen lately.