02-12-2014 03:06 PM
Sorry to hear that you are having trouble logging in to your Emerald Card acount. To check your balance, you can either login to Emerald Online at hrblock.com/emeraldcard, download the H&R Block Mobile Banking App, enroll in text messages through Emerald Online or call 866-353-1266. If you are logging in to Emerald Online or the Mobile Banking App for the first time, you will need to create a username and password. If you've already created an account through My H&R Block Account, you will need to use the same login credentials for Emerald Online or the Mobile App.