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04-12-2017 09:42 PM
Bought and was downloading a second state. We lived in both ga and al this year. The download failed. My card has been charged. I would just like to be able to download the material I paid for. I was on hold for a person for over an hour and a half until I couldn't take it anymore.
05-07-2017 12:53 PM
Welcome to the H&R Block community.
Hopefully you've been able to complete your state tax return. However, if you were not able to download the software (and I certainly apologize) you can complete your state return for free on your state's department of revenue website as an alternative.
Now that the tax season has wound down you should be able to get through to H&R Block's support line without the wait so that may yet be an option for you as well.
If you have any other questions I'll be glad to help.
Senior Tax Advisor (Tampa, FL)