Financial Products

Financial Products

Questions about financial product options? Find discussions around a wide variety of financial service products here. Looking for your first debit card or a seasoned saver looking for tips to build your bank account, this is a great place to share and learn.

Posts: 1
Registered: ‎04-12-2017

Endless wait on customer service line. Over an hour and a half.

Bought and was downloading a second state. We lived in both ga and al this year. The download failed. My card has been charged. I would just like to be able to download the material I paid for. I was on hold for a person for over an hour and a half until I couldn't take it anymore.



Trusted Council Member
Posts: 6,191
Registered: ‎02-23-2016

Re: Endless wait on customer service line. Over an hour and a half.

Hi Greenhousegirl,


Welcome to the H&R Block community.


Hopefully you've been able to complete your state tax return.  However, if you were not able to download the software (and I certainly apologize) you can complete your state return for free on your state's department of revenue website as an alternative.


Now that the tax season has wound down you should be able to get through to H&R Block's support line without the wait so that may yet be an option for you as well.


If you have any other questions I'll be glad to help.



Senior Tax Advisor (Tampa, FL)