Financial Products

Financial Products

Questions about financial product options? Find discussions around a wide variety of financial service products here. Looking for your first debit card or a seasoned saver looking for tips to build your bank account, this is a great place to share and learn.

Posts: 1
Registered: ‎02-20-2017

Emerald card in mexico

I am currently in Mexico and cannot take money out of an ATM. I can buy but I need cash. I have called 3
Times and still not fixed. What the Heck! Please help. The peolple on the the phone are cluelesd
Associate (Council Member)
Posts: 508
Registered: ‎01-31-2014

Re: Emerald card in mexico

It sounds like the problem "might" be with the owner/operator of the ATM(s) in question.

If the card works in Mexico for purchases but not at ATMs it sounds like the card is

operating properly but not all ATMs may accept them.

Have you tried to "purchase" some item and ask for cash back from that sale?


Good Luck!!