Questions about financial product options? Find discussions around a wide variety of financial service products here. Looking for your first debit card or a seasoned saver looking for tips to build your bank account, this is a great place to share and learn.
03-16-2016 03:25 PM
So yesterday I went for a run and left my phone charging at the house , I got back and checked my phone & had all these txt messages from my h& r block emerald card saying I did all these transactions at 6:09pm-6:32pm. They took $218.77 out my card. Supposedly it was at Walgreens, taco bell & the rest where at Wal-Mart. I haven't used my card to purchase anything since Saturday night. My question is has anyone had any problems with the emerald card? I did called right away , I did print & faxed a paper they emailed me & now I have to wait 10days to receive my card and 20 days to put my money back. Because they are still investigating.
03-17-2016 10:40 AM
Not sure how this could have happnened but glad you caught on and took action. I have not had anyone else come forward in my area with the same problem, so hopefuly this is an isolated incident. Thank you for brining this to everyone's attention.
03-21-2016 05:10 PM
06-26-2016 07:26 PM
Welcome to the community.
Which customer service phone number have you called? If you haven't called Emerald customer service, please try calling them at 1-866-353-1266 and let them know that you never received your Emerald card.
You can also tell them that it was lost or stolen and then once it's been deactivated you can go to your local H&R Block office and get a new card issued on the spot. Everything from the missing card will automatically transfer to the new one.
Finally, if there was some kind of issue with issuing you a card then any refund that you had elected to have put on the card will automatically be sent to you in the form of a check instead.
Again, please be sure and call Emerald customer service and they'll be able to assist you with this.
Hope this helps you out & please ask if you have any other questions.
03-23-2018 08:36 PM