Do It Yourself

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Member
tclaeys
Posts: 1
Registered: ‎03-04-2014

how to downgrade from Deluxe?? didn't mean to upgrade..

You know the page that keeps coming up wanting you to upgrade with the cursor conveniently positioned right over the "Yes, please upgrade" button? Well, I accidently hit my mouse and it upgraded before I could back out. How do I go back?? It isn't giving me any options except the Deluxe now.. Don't really feel like calling and waiting and being sold on tax packages. Just want to undo what I did on complete accident.  Why is this so difficult? 

Client Support
LaceyR
Posts: 358
Registered: ‎02-17-2014

Re: how to downgrade from Deluxe?? didn't mean to upgrade..

Welcome to the community! To be able to better assist you with your issue please contact 1-800-HRBLOCK (472-5625) and select option 2 for digital support. We look forward to hearing from you! I hope this helps.

 

Thank you for choosing H&R Block

Lacey