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Member
Culchie
Posts: 2
Registered: ‎03-04-2014

How to install update

I downloaded the 2013 update to my 2012 software and saved it to file. When I click on the file, it says it's extracting and disappears. When I open my tax software it has no changes. Am I doing something wrong ?

Client Support
BarbaraA
Posts: 340
Registered: ‎02-17-2014

Re: How to install update

  • This is a good quesiton, below are steps to follow for a Windows program and a Macintosh program

    Windows Federal or State Program

    1. Close all open applications.
    2. Double-click the downloaded file.
    3. Follow the instructions in the installation wizard to complete the installation.We suggest installing the program to the default location.

    Note: The State program will automatically be installed to the same folder as the federal program.

    • Macintosh Federal Program

      1. Close all open applications.
      2. Double-click the downloaded (.dmg) file
      3. Drag H&R Block 20XX orTaxCut 20XX to the Applications folder (Where XX is the year of the product).
      4. Open the application from the Applications folder. 
      • Macintosh State Program

        1. Navigate to the folder where the downloaded (.dmg) file was stored
        2. Double-click the .dmgfile.
        3. Double-click the XX.TCstateYY file, where XX is the two-letter abbreviation for the state and YY is the return year. For example: The 2012 California program is CA.TCstate12