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Member
Jtrend
Posts: 1
Registered: ‎01-02-2014

H&R Block 2013 Premium crashes when importing large TXF file

Does anyone have any problem importing txf file with about 2500 entries to H&R Block 2013? When I try to import a txf file generated by MS Money, the software will indicate it is importing for about 10 minutes then it will crash and close the program.

Community Manager
JerryG
Posts: 1,381
Registered: ‎12-17-2012

Re: H&R Block 2013 Premium crashes when importing large TXF file

[ Edited ]

Jtrend,

 

Welcome to the Community. If you continue to have issues you could try calling our product support team at 1-800-HRBLOCK..

 

Thanks, JerryG

Member
tippy
Posts: 1
Registered: ‎01-15-2014

Re: H&R Block 2013 Premium crashes when importing large TXF file

I can't get it to import last years return it comes back with a error message file read and something about Seek set?   Hopefully this is a bug and it will be fixed if not I'll key my info in from last years.  I called the help line sounds like I got India, WOW

Community Manager
JerryG
Posts: 1,381
Registered: ‎12-17-2012

Re: H&R Block 2013 Premium crashes when importing large TXF file

tippy,

 

Welcome to the Community. Sorry to hear you're having issues with our software and weren't able to get the problem resolved on the phone. You also have free access to chat and email support through the product. If you're not able to resolve the issue please send me a message and I'll see if I can help you.

 

Thanks, JerryG

Member
phogphan
Posts: 2
Registered: ‎04-11-2014

Re: H&R Block 2013 Premium crashes when importing large TXF file

So there's no answer to how to import .TXF files into this software?

 

How about a link for chat assistance?

 

Did anybody get this resolved?

Community Manager
JerryG
Posts: 1,381
Registered: ‎12-17-2012

Re: H&R Block 2013 Premium crashes when importing large TXF file

phogphan,

 

The chat function is accessed through the search bar.

  • Log in to the product
  • In the search bar at the top of the screen, type in a search term (ex: “contact”)
  • Click “Contact H&R Block” at the bottom of the window
  • The window will refresh and you’ll be provided the option to get to technical or tax chat

Thanks, JerryG