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Do It Yourself

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Member
dedgod
Posts: 3
Registered: ‎01-26-2014

Can't activate premium tax software and support is NO help.

The software installs, but when the program opens, the square in the center of the screen is blank. I can't even get to the next screen to enter the activation code.

 

I've wasted over 5 hours on the phone with tech support reinstalling software and I was finally escalated to "gatekeeper" (whatever that is). I was promised they would contact me in 48 hours. That was on 1-26-2014. It is 2-2-2014 today and they haven't contacted me, so I called again and I got the run around from the lowest tier of support again. Their lowest tier of support are so clueless, that they insisted that I needed to install Service Pack 3 on my Windows 7 computer (Win7 is only up to SP1). Untimately, I was told to wait some more. UNBELIEVABLE!!!

 

PLEASE, if anyone has a solution, post it here.

Member
dedgod
Posts: 3
Registered: ‎01-26-2014

Re: Can't activate premium tax software and support is NO help.

Never mind. Amazon gave us a refund and we are buying TurboTax.