DIY Products

DIY Products

Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.

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Pioneer
Posts: 1
Registered: ‎04-16-2018

billed twice on my bank statement.

I filed my return with the block software.

My March bank statement shows that I was billed twice for my software package.  Customer support only shows one payment, but my statement does show the amount subtracted twice.  I did have an issue with my activation code loading, and needed to get a second code.  I believe this triggered a second charge.  How can I get this fee refunded?

 

Thank you.

YG 

Highlighted
Associate (Pioneer)
Posts: 149
Registered: ‎04-13-2017

Re: billed twice on my bank statement.

You can send the following information to the address below:

 

  • Your Name
  • Mailing Address
  • E-mail address
  • Phone Number
  • Brief description of the refund reason
  • Product Purchase
  • Amount to be Refunded
  • Copy of your bank statement

H&R Block Digital Software Refunds

PO Box 32110

Kansas City, MO 64171

- Matthew
Business Analyst, Kansas City, MO