DIY Products

DIY Products

Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.

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Pioneer
Posts: 1
Registered: ‎01-09-2018

Your activation code is invalid?

I just bought Fed and State. I literally copied the activation code from the very web page that appaared after I bought it. And I get a message that says "the activation code you entered is invalid". I also never got an email after I bought it and yes everything is filled out correctly. Someone better fix this or give me a refund because there are plenty of other tax prep software's out there. 

 

 

Associate (Pioneer)
Posts: 39
Registered: ‎04-13-2017

Re: Your activation code is invalid?

The activation code is 8 digits in length. If the code you are using is 8 digits in length, try manually typing it in as sometimes using copy/paste will give an error. 

- Matthew
Business Analyst, Kansas City, MO
Pioneer
Posts: 1
Registered: ‎01-10-2018

Re: Your activation code is invalid?

I'm experiencing the exact same issue.  I purchased the program, but  never received an email.  Nothing went wrong and I received no error messages during the checkout process.  Despite not getting an email after checking out, the registration code was listed on the web page after I completed my purchase. So I typed that in to the software, and am informed that my activation code is invalid.

 

How can this issue be resolved?

Associate (Pioneer)
Posts: 39
Registered: ‎04-13-2017

Re: Your activation code is invalid?

We will need to determine what the issue is and possibly provide you a new activation code. Please give us a call a 1-800-HRBLOCK so we can better assist you.

- Matthew
Business Analyst, Kansas City, MO