Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.
01-09-2018 05:19 PM
I just bought Fed and State. I literally copied the activation code from the very web page that appaared after I bought it. And I get a message that says "the activation code you entered is invalid". I also never got an email after I bought it and yes everything is filled out correctly. Someone better fix this or give me a refund because there are plenty of other tax prep software's out there.
01-09-2018 05:54 PM
The activation code is 8 digits in length. If the code you are using is 8 digits in length, try manually typing it in as sometimes using copy/paste will give an error.
01-10-2018 01:54 PM
I'm experiencing the exact same issue. I purchased the program, but never received an email. Nothing went wrong and I received no error messages during the checkout process. Despite not getting an email after checking out, the registration code was listed on the web page after I completed my purchase. So I typed that in to the software, and am informed that my activation code is invalid.
How can this issue be resolved?
01-11-2018 10:09 AM
We will need to determine what the issue is and possibly provide you a new activation code. Please give us a call a 1-800-HRBLOCK so we can better assist you.
01-28-2018 09:54 PM
I had the same problem, then figured out it was because the activation code field wants only the 8 characters, not the dash (even though the help next to the field includes the dash).
This is really a basic usability bug, it should be a priority fix for your software engineering team. Ideally, the field should work with or without dash, or it should be two separate fields of 4 characters each with the dash showing between them.
01-31-2018 03:42 PM
Good Afternoon Everyone.
We're sorry that you're having isssues. Manually entering in the key code is better as it was stated, copying and pasting the code it most likely to give the error. If you got your issue resolved, we are glad to hear that. If you are needing further assistance, please let us know and we'll be glad to help.
02-03-2018 09:19 PM
Having basically same problem. I am TRYING to install it on the desktop computer - I have already paid for the program - and when I put in the ACTIVATION COUPON CODE (XXXX-XXX), the reply is that I have already used that number (which is true because of a prior purchase). I have tried putting in variations of the number but to no avail.
Bottom line is that I don't see any place where I am supposed to put in the information - other than making a new purchase. Also - by the time - after many hours of holding on the telephone, the office was FINALLY CLOSED.
Concerning the laptop: when I installed the program the first time, it imported only the info page - and it wouldn't import last year's tax file even after installing the program again.
I think I may have a "defunct" disc and thought I would install it on the desktop to see if it worked or not??
03-24-2018 09:40 PM
I am getting so very frustrated --- after completing the entire tax preparation process (both federal and state) I am experiencing significant barriers with submitting the e-file; I am repeatedly being told that my activation code is invalid. I have called the toll free number for support but am only receiving a digital customer service representative --- this 'individual' has given me three new activation codes, all which i've tried in all variations (upper case, lower case, hypen, no hyphen)---- still no luck.