DIY Products

DIY Products

Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.

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Associate (Pioneer)
Posts: 65
Registered: ‎02-26-2018

Re: Unable to receive EIC saying I'm non US resident when I am...

Hi CatKitty,

 

 

Although this issue with our software makes it so you cannot see the EIC questions and results unless you go through the above process, the software is still applying the credit as if you qualify for it. As for the child credit, I couldn't tell you why you aren't seeing it last year. If you see the credit on your 2016 form 1040 however, then this is not anything you need to worry about. You can use this link to see if you qualified for the credit last year. If you qualified but did not have a tax liability last year then you would not have seen any benefit from this credit as it is nonrefundable, meaning it only reduces your outstanding tax liability.

 

Florian

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Tax Research Specialist.

Pioneer
Posts: 2
Registered: ‎03-19-2018

Re: Unable to receive EIC saying I'm non US resident when I am...

[ Edited ]

I tried to follow these instructions but I never come across the screen that you are referring to.  The screen where I should be able to check the box that I've been in the US for 6 months or less.

Associate (Pioneer)
Posts: 65
Registered: ‎02-26-2018

Re: Unable to receive EIC saying I'm non US resident when I am...

Hi bullota68,

 

This issue should have been resolved for you for a while now.. Have you checked out the Earned Income Credit topic again in the CREDITS section of your Federal return? You should now see a series of questions to determine if you are able to claim the credit. If not, please let me know and then chat in with product support in one of the following ways:

 

  • If using the online product, be sure to select the Get Program Help option
  • If using the downloadable software, be sure to select Chat Now under Need Program Help?

 Florian

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Tax Research Specialist

Pioneer
Posts: 2
Registered: ‎03-19-2018

Re: Unable to receive EIC saying I'm non US resident when I am...

Florian,

If I mark that I have a spouse it will give me the questions but when I choose Single it keeps saying that I am unable to receive EIC because I'm not a US resident when I am.  Thank you, I will call the help desk.

Valued Pioneer
Posts: 3
Registered: ‎04-08-2018

Re: Unable to receive EIC saying I'm non US resident when I am...

I having same problem with earned income credit.  Am filing head of household and should be entitled to the earned income credit.  no questions are asked under Credit and says I am not a US citizen when I am.  Please help! 

Valued Pioneer
Posts: 3
Registered: ‎04-08-2018

Re: Unable to receive EIC saying I'm non US resident when I am...

I also cannot find how to "chat" help online! 

Associate (Neighbor)
Posts: 400
Registered: ‎04-03-2013

Re: Unable to receive EIC saying I'm non US resident when I am...

Hello

 

Questions about citizenship would not be under the credit section. There is more like a "personal information" section where you enter you name, address, and other information. This should reflect that you are a citizen.

 

Regards,

Caleb

Valued Pioneer
Posts: 3
Registered: ‎04-08-2018

Re: Unable to receive EIC saying I'm non US resident when I am...

Checked that and not there. Read where this was a H&R program problem. It is corrected only if filing married but does not work if filing head of household or single.
Highlighted
Moderator
Posts: 272
Registered: ‎11-10-2016

Re: Unable to receive EIC saying I'm non US resident when I am...

cb-bl,

 

You'll find instructions for accessing chat here: http://community.hrblock.com/t5/DIY-Products/How-can-I-access-chat/td-p/98774#.WsuZ24jwaUk

 

Regards, Harold