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Trusted Pioneer
Posts: 8
Registered: ‎02-03-2014

Trouble E-filing: SSL Error

SSL Error: bad server certificate or incorrect PC date Please check the date set on your computer. Because of this error I can't e-file. Any body know what I need to do about this?

Trusted Pioneer
Posts: 8
Registered: ‎02-03-2014

Re: Trouble E-filing: SSL Error Bad Server Certificate

Does anyone with H&R Block Customer Service ever check the Community for issue that customers maybe having?

I still can't e-file or download state (Mississippi) file due to SSL error: Bad Server Certificate. Need help, please. Super Thanks.

Community Manager
Posts: 2,518
Registered: ‎12-17-2012

Re: Trouble E-filing: SSL Error

Welcome to the Community. I passed your question along to our software team and got the following feedback:

 

Check the time on your system:

1. Double-click on the time at the lower right-hand corner of the screen (System tray).

2. On the Date & Time tab, set the correct date and time.

3. Click Apply.

4. Click OK.

 

Disable any anti-virus software such as Kaspersky.

 

Change your H&R Block software proxy settings:

1. Click Tools in the top left corner of the software.

2. Click Proxy Settings.

3. Select the option Use the system automatic proxy configuration script.

4. Click OK.

5. Attempt to install the state or E-file the return again.

6. If the above steps do not work repeat, and select option Disable all proxy settings on step 3.

 

Restart your computer prior to attempting to e-file your return or purchase a state.

 

If you are still having issues I'd recommend calling our digital support team at 1-800-HRBLOCK (1-800-472-5625).

 

JerryG


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Pioneer
Posts: 1
Registered: ‎02-10-2014

Re: Trouble E-filing: SSL Error

Thanks a million! I've been fighting with this error for 3 days. I called H&R Block and the representative was unable to help me. After changing the default proxy setting, my efile went through!

Pioneer
Posts: 2
Registered: ‎03-09-2014

Re: Trouble E-filing: SSL Error

Yes  - I have the same error.  I can't even register.  It tells me I have to change my date and time on my PC????  Which I have done several times.  Looks like this is the last time I buy a HR tax program.

Trusted Pioneer
Posts: 5
Registered: ‎04-03-2014

Re: Trouble E-filing: SSL Error

Thank you working fine ..now. Thought I was goning to have to give up on HRBlock software

 

Pioneer
Posts: 1
Registered: ‎04-19-2015

Re: Trouble E-filing: SSL Error Bad Server Certificate

I changed the Proxy settings to "Automatic" as advised by Jerry and it worked. Did not have to change date (which was correct) or re-install.

Thanks Jerry.

Regards,

Raj

Pioneer
Posts: 2
Registered: ‎10-14-2015

Re: Trouble E-filing: SSL Error

What about a MacBook Air user? I don't have a PC and don't know what to do. I am chatting with someone who isn't very helpful.

Pioneer
Posts: 2
Registered: ‎10-14-2015

Re: Trouble E-filing: SSL Error

I also have to 2012 software as I am working on 2012 tax returns.

Pioneer
Posts: 2
Registered: ‎08-03-2014

Re: Trouble E-filing: SSL Error

Were you able to solve this on OSX?  I get this SSL error on various years of HR Block software installed on OSX - I can't get download any state packages from HR Block at Home software no matter what proxy settings I choose.

 

The error in system.log on OSX when trying to retreive state package is: 

 

Oct 25 23:08:02 Mac-mini TaxCut.real[1390]: CFURLGetFSRef was passed an URL which has no scheme (the URL will not work with other CFURL routines)

 

Is there a way to manually copy the state package into HR Block at Home?