DIY Products

DIY Products

Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.

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Pioneer
Posts: 1
Registered: ‎02-04-2018

Security Questions

Has anyone been able to get customer support to provide a solution to not remembering your security questions and being able to access your account?

Pioneer
Posts: 1
Registered: ‎04-30-2018

Re: Security Questions

I am having this problem right now. I was trying to check the status of my return and when I go to [confirm my identity] I type the requested first/last name, ssn, and dob....suddenly I get an error saying I haven't correctly verified my security questions (I wasn't asked any security questions). 

So, I can't check the status of my return, or do anything on this website really....