DIY Products

DIY Products

Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.

Reply
Pioneer
Posts: 2
Registered: ‎12-02-2017
Accepted Solution

Runtime error in HR Block Federal 2017 for Windows application

I've installed the 2017 version of HRBlock_Basic.exe that I just downloaded, and I'm getting the following error in the Windows 10 Application Log every time I try to run the program.  I've tried uninstalling/reinstalling several times as well as rebooting my computer and I still get the error.

 

 

Log Name: Application
Source: Application Error
Date: 12/2/2017 1:09:38 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Brain
Description:
Faulting application name: HRBlock2017.exe, version: 2017.2.0.3701, time stamp: 0x59ca50d2
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f7ce6
Exception code: 0xc0000409
Fault offset: 0x000a7666
Faulting process id: 0x3278
Faulting application start time: 0x01d36b98b7333adb
Faulting application path: C:\Program Files (x86)\HRBlock2017\Program\HRBlock2017.exe
Faulting module path: C:\WINDOWS\SYSTEM32\MSVCR120.dll
Report Id: c7f8994b-761c-4482-b81f-a921150bf83f
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-12-02T18:09:38.622216400Z" />
<EventRecordID>34590</EventRecordID>
<Channel>Application</Channel>
<Computer>Brain</Computer>
<Security />
</System>
<EventData>
<Data>HRBlock2017.exe</Data>
<Data>2017.2.0.3701</Data>
<Data>59ca50d2</Data>
<Data>MSVCR120.dll</Data>
<Data>12.0.21005.1</Data>
<Data>524f7ce6</Data>
<Data>c0000409</Data>
<Data>000a7666</Data>
<Data>3278</Data>
<Data>01d36b98b7333adb</Data>
<Data>C:\Program Files (x86)\HRBlock2017\Program\HRBlock2017.exe</Data>
<Data>C:\WINDOWS\SYSTEM32\MSVCR120.dll</Data>
<Data>c7f8994b-761c-4482-b81f-a921150bf83f</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

 

Thanks,

Tom

Esteemed Pioneer
Posts: 81
Registered: ‎11-22-2014

Re: Runtime error in HR Block Federal 2017 for Windows application

As a last resort, I would try a "clean boot"  and re-install the software.  The Microsoft site will walk you through a clean boot.  My gut feel is that this would have a low probability of fixing the problem.  But it is worth a try.

Pioneer
Posts: 2
Registered: ‎12-02-2017

Re: Runtime error in HR Block Federal 2017 for Windows application

Found it.

 

I fixed the problem by deleting all the files in the C:\Users\<my user name>\AppData\Roaming\TaxCut\2017 folder.