Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.
04-14-2017 11:45 PM
It is still not working 24/7. Talking about the tax-question chat (as opposed to the Program Help chat, which is available).
Despite following the directions specifically a number of times, I found it only worked at certain times.
Both times I made note of it not working, it was between 11 PM and midnite. Either it isn't 24x7 or maybe the queue is so long they are shutting it off?
When it was available, I waited ~ 20 minutes with no indication of progress or how long of a wait or how long the queue is. I realize wait times will be very long right now, but would expect some indication of number of people ahead of you queue or something. They used to have that.
So basically to me the claim on the product advertising that support is available is, for practical purposes, of no use to me. Something to consider in future years...
01-05-2018 11:08 AM
I'm very computer savvy and I can't even find it after the step by step instructions, IT'S NOT FREAKING THERE, good god this program is terrible, I can't even figure out out to get the right return form to start my taxes. I'm done, getting a refund, no wonder they put it on sale for 36 bucks, but it's not even worth that, I wouldn't use it even if they PAID ME.
01-05-2018 06:34 PM - last edited on 01-07-2018 10:49 PM by HaroldG
Welcome to the H&R Block community.
In order to access chat you have to go through all of the steps in the help menu. Once you've done that you'll come to the options for chat. It is buried pretty deep so I'm going to provide you with a link below right after some step by step instructions.
STEP BY STEP INSTRUCTIONS:
If you're using the H&R Block online software:
If you're using the H&R Block desktop software:
Senior Tax Advisor (Tampa, FL)