Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.
01-29-2018 03:07 PM
HRB_LaTashia, it would be much cheaper for H&R block to post the new download link on here than have hundreds of people call in to get it and cost your employees' time.
01-30-2018 10:24 AM - edited 01-30-2018 10:27 AM
Looks like there's another update today---
I was able to get the update to work by downloading it manually from here:
Here's the links for the C updates:
01-30-2018 10:39 AM
Today's update does not work inside the software. If I update in the app I get the same freaking "Gathering Information...."
Why the heck is this so hard for you guys???
01-30-2018 10:50 AM
"Looks like there's another update today---"
I downloaded the update and applied it but the software still thinks I need to update. When I click on Update it opens the box and says the update is 0.00MB and the Update button is grayed out.
01-30-2018 02:08 PM
Try going into ~/Library/Application Support/H&RBlock/2017. There's a folder called "Pending Updates". Throw all the stuff into the trash and see if that helps.
01-30-2018 02:18 PM
"Try going into ~/Library/Application Support/H&RBlock/2017. There's a folder called "Pending Updates". Throw all the stuff into the trash and see if that helps."
That did not help.
01-31-2018 07:36 AM
So here I sit, my software fully updated but I cannot file my return because it thinks there is a 0.00MB update available.
I will never be buying this software again. Thanks to the new tax bill, and my standard deduction being increased so much, I should be able to file a 1040EZ.
I cannot understand how the software developers can be this incompetent.
01-31-2018 02:58 PM
I just downloaded the latest update and applied it and all seems to be okay. When I open the app the Important Update Information box shows the correct Program last update. The Next expected update says Feb 9, 2018. Ready to open return. All seems normal.
02-01-2018 03:12 PM
Well, I thought since I can't file my Federal returns yet I would check on my State. I have the Deluxe version + eFile + 1 state.
NOW it won't download the state because it says I have to buy it for $40! This is really getting ridiculous.
I know many people who have already filed their Federal return but I'm just stuck here waiting.