DIY Products

DIY Products

Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.

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Pioneer
Posts: 1
Registered: ‎04-15-2018

Problem downloading/installing (CA) state program 2017 deluxe, says administrator privilege needed

When I get to the part to start working on my state return/to download the state return, I constantly get a message that "You need administrator privilege in order to purchase and install a state." and can't get passed that stage to even start working on my state return.  I already paid for 1 state return filing with the 2017 Deluxe version.  Also, there's only one account on my computer, and I verified that it has administrator privileges.  I tried going on H&R Block's online chat function, but it's closed.  So is the telephone service.

 

Can someone please help me?!?!?!

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Associate (Pioneer)
Posts: 149
Registered: ‎04-13-2017

Re: Problem downloading/installing (CA) state program 2017 deluxe, says administrator privilege need

When opening the federal program, try right-clicking on the program and selecting "Run as administrator" before downloading the state. If this doesn't resolve the issue, please send me a private message with your e-mail address and I will see if I can find a work around for you.

- Matthew
Business Analyst, Kansas City, MO