Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.
02-02-2018 08:39 PM
Unable to finish tax filing. Accuracy review claims "Inconsistency: We've determined that you need the worksheets in IRS Publication 972 to get the Child Tax Credit and/or Additional Child Tax credit. We'll post an update that will allow you to file your tax return as soon as we can. Don't forget to frequently check for product updates. You must fix this problem before filing."
I have had three calls with support with no answers. Last call I was told that I will have to wait till the next update on the 6th and see what happens. I'm not confident that the update will fix the issue. This same error happened last year which is detailed in this thread here with no solution, http://community.hrblock.com/t5/DIY-Products/Issue-filing-Child-Tax-Credit-IRS-Publication-972/m-p/7...
I have verified that the 972 worksheets exist, both the child tax credit worksheet and the schedule 8812 worksheet are there. They are correctly filled out.
The only common thing I can find with others that have this issue is that we have taken the adoption tax credit.
Has anyone had any success getting past this issue?
Solved! Go to Solution.
02-02-2018 10:55 PM
We had this same stupid problem last year and had to mail in our return. I will give them until the update on the 6th, after which I will use the Better Business Bureau, the SEC, the IRS, social media, and every other avenue I can exploit to cost them customers. I have been an H&R Block customer for 19 years. This is ludicrous for a "technically advanced" company.
02-03-2018 12:49 PM
Exact same issue, but with Solar vs Child Tax Credit. If I remove Solar it is fat dumb and happy, the moment I put the Solar back in to actually get a refund it barfs all over it!!!
Really ticked off!!!
Not happy at all!!!
02-08-2018 08:48 AM
I have adoption credit as well... I AM SO MAD! I have spoke to about 10 different people and they all say "next update" and that was 2 updates ago. Now the 23rd is the next one? I ended up just sending everything to a Tax friend of mine to file. Thankfully he felt bad and isnt charging me to file. THIS IS BS! I have used this program for years and really liked it until now.
02-08-2018 02:28 PM
From the product team:
Software will release the update that includes Pub 972, and final instructions for the Child Tax Credit, on Friday, Feb. 23. At that time you’ll be able to e-file your return with an accurate tax liability. We understand this is frustrating, however, we want to ensure that you have the most accurate calculations and are maximizing your refund. We apologize for the inconvenience in timing.