DIY Products

DIY Products

Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.

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Valued Pioneer
Posts: 3
Registered: ‎03-28-2015

How do I get the "Free unlimited expert Tax advice by chat or PHONE?"

I have a very specific question so I called the 800 number and was kept on the phone for over an hour while they tried to find the phone number for the "free advice".  Now I have searched the site for 15 minutes and can't find the "live chat" either!

 

H&R BLOCK, I have used your software since 2008.  Where are you when your customers want to access the "free" services you have falsely advertised?

Valued Pioneer
Posts: 3
Registered: ‎03-28-2015

Re: How do I get the "Free unlimited expert Tax advice by chat or PHONE?"

OK, so maybe expecting a "live" answer to this simplest of questions is expecting too much?

Valued Pioneer
Posts: 3
Registered: ‎03-28-2015

Re: How do I get the "Free unlimited expert Tax advice by chat or PHONE?"

This is a transcript of my 20 minute Live Chat experience.

 

 

Welcome to H&R Block Technical Support. Please wait while we find a technical support agent to assist you.

All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
The next available Agent will be with you in a moment.
All agents are currently busy. Please stand by.
An agent will be with you in a moment. Thank you for your patience.
Pioneer
Posts: 1
Registered: ‎02-06-2016

Re: How do I get the "Free unlimited expert Tax advice by chat or PHONE?"

IN MY OPINION, HR Block has INTENTIONALLY kept the chat button hidden and difficult to find, simply because they don't want us to use it.  I am really ticked.  How the heck do we access chat???? It says 24 hour chat starting 1/5/16 but they won't let you access it.  this is BS in my opinion. 

Valued Pioneer
Posts: 3
Registered: ‎03-13-2017

Re: How do I get the "Free unlimited expert Tax advice by chat or PHONE?"

[ Edited ]

I know this is a bit old, but this was a struggle for me w/the 2016 edition and wanted to submit what I found, as this is indeed, not intuitive (and I agree it feels purposefully difficult). This is mainly due to the fact that even though you purchased the desktop version you need an online account to access this service.

 

I went through a lot to get there, and in the end I discovered MOST of it was useless clicking.

So here is the condensed (cut-out-the-middle-clicks) method as of 3/2017:

 

 

Go to hrblock.com

Click "Sign In" at the top (towards the right)

Click "Create an Account" (if you don't have one yet) - and follow the prompts to create an account

or "Sign In To My Account" (if you have one already)

Once signed in scroll down a little, and you should see 3 options:

"Estimate My Taxes," "Get Assistance," and "Emerald Card"

Click "Get Assistance"

Scroll Down, click the green "Contact Us" button

There are now 2 green "Chat Now" buttons, one for "Program Help" and one for "Tax Rules"

Click whichever one you need help with, fill out the form, and there you go! (easy, right?)

 

Valued Pioneer
Posts: 3
Registered: ‎03-13-2017

Re: How do I get the "Free unlimited expert Tax advice by chat or PHONE?"

Also, in case anyone is wondering, here are the additional steps to get there from within the desktop application:

 

In the application, open the "Help" menu and select "Customer Support"

Help central will open, select "Customer Support" (again) from that menu

Click the "Cllick Here" link "to launch your Web browser."

You'll be on the website's help page, select the green "Get Started" button under "Using The Program"

Scroll down, at the bottom (above the dark grey footer bar) you should see: "Still haven't found what you're looking for?"

Click the green "Contact Us" button there

Click the green "Go to MyBlock" button under "Contact Options for 2017 (Tax Filing Year 2016)

Create an account or sign-in

See my previous post for what to do from there, you're at the same place as "Sign In To My Account:" on there.

Pioneer
Posts: 1
Registered: ‎04-25-2018

Re: How do I get the "Free unlimited expert Tax advice by chat or PHONE?"

Thank you. Very Helpful.

I reached the Chat button but it says 'Unavailable".

They don't even  mention what time this service is available.

Highlighted
Moderator
Posts: 273
Registered: ‎11-10-2016

Re: How do I get the "Free unlimited expert Tax advice by chat or PHONE?"

dannodc4,

 

Welcome to the Community. You can find the hours for chat support on the H&R Block website here: https://www.hrblock.com/customer_support/self_serv/contact_options.html

 

Regards, Harold