DIY Products

DIY Products

Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.

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Pioneer
Posts: 2
Registered: ‎09-06-2016
Accepted Solution

H&R Block Business 2017 display problems

I have installed the H&R Block 2017 Premium & Business for Windows softare, and have updated it to the latest version.  The H&R Block 2017 works fine, windows display well.  The H&R Block Business 2017, however, does not display correctly in the top windows.  The radio buttons are not lined up with the text, and it is next to impossible to see which button goes to which line of text.  The whole form windows seem to display correctly, as do the popup boxes for Preferences.

I have the recommended display resolution set and the zoom set to medium 100%.  Changing the zoom level does not affect the top windows, only the whole form windows.  Changing the window size or location does not make any difference, either. 

I am running Windows 10 Pro with the latest updates, and default font settings. 

Is this a bug in the program, or can it be adjusted on my end?  It is very difficult to use the software with the lines all askew.

 

Associate (Pioneer)
Posts: 41
Registered: ‎04-13-2017

Re: H&R Block Business 2017 display problems

Due to the complexity of this issue, please give us a call at 1-800-HRBLOCK so we can best assist you.

- Matthew
Business Analyst, Kansas City, MO
Pioneer
Posts: 2
Registered: ‎09-06-2016

Re: H&R Block Business 2017 display problems

I want to post the solution in case others have this problem.  The Windows 10 display setting was set to custom scaling.  I clicked on 'Turn off custom scaling and sign out', then signed back in.  The software windows now display correctly.  I do have 125% set for the scale size, and it works.  The custom setting did not.   

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Valued Pioneer
Posts: 4
Registered: ‎01-12-2018

Re: H&R Block Business 2017 display problems

Thanks for that hint. I have decided to do my own this year and not go to the office. My hope is that it will import the depreciation items for my business and personal returns that were done in the office.

Associate (Pioneer)
Posts: 32
Registered: ‎01-15-2018

Re: H&R Block Business 2017 display problems

Hello Julie,

 

If you have a pdf form of your 2016 taxes from an office it might import, but if you do not have a pdf form, it will not import from an office. 

Vanessa
Social Media Rep, Kansas City, Mo