Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.
03-07-2018 09:53 AM
H&R Block Admin,
I have been using H&R Block software on MacBook computers since 2008 when it was called TaxCut 2008. This is the first year that the H&R Block software has ever crashed on my trying to file my taxes.
Every method that crashes the H&R Block 2017:
1. Select File -> Import Last Year's Data
2. Click Start A Return -> Click Next button -> Browse button
3. Click File -> Open Saved Return
4. Click Browse button for Your Saved 2017 Returns
Seems to crash when trying to access the File Manager to import or open a file.
How do I contact the Product Team to get my issue resolved?
Can the Product Team resolve this issue before March 9, 2018?
03-13-2018 09:55 AM
We will be more that happy to assist you with your issue. Would it be possible for you to reach out to us on Facebook so that we can gather contact information to address your concern.
03-16-2018 10:34 AM
What became of this issue? I'm experience the same problem. Hoped the 3/16 update would've addressed. Sadly, it did not.
HRB Tax software crashes (closes completely), when attempting to d/l my 1099 info from ADP.
FYI, I'm using a MAC with High Sierra.
Please advise. This has gone on too long. Many postings on this board. Really disappointed, after using TaxCut since early 2000s!
I'm not on FB. So, you'll have to contact me via info in community user profile.
03-16-2018 05:58 PM
I had a third-party software that had the same issue that H&R Block software.
Their tech support gave me a workaround last week that resolve their software crashing.
I had to disable "Desktop & Documents Folders" under iCloud Drive.
After I turned off syncing the Documents Folder, the H&R Block software worked correctly.
As long as I do not touch anything dealing with the "iCloud Drive" or "Cloud Drives" when using H&R Block, the software works correctly.
It appears H&R Block does not like any folders that exist in the "Cloud."