DIY Products

DIY Products

Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.

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Pioneer
Posts: 1
Registered: ‎04-18-2017

H&R Block 2016 Deluxe Software Will Not Update

Was able to load the software, but could not get updates to software and forms.  Updates would start installing and stop.  This prevented loading extension request forms for 2016 and filing.  Anyone else receive same issues?  Had to result to using alternate software for filing.

Pioneer
Posts: 1
Registered: ‎10-23-2017

Re: H&R Block 2016 Deluxe Software Will Not Update

Mine attempt to download an update, but will not finish.

Tax Pro
Posts: 5,780
Registered: ‎02-23-2016

Re: H&R Block 2016 Deluxe Software Will Not Update

Hi gruversm,

 

 

Welcome to the H&R Block community.

 

The two suggestions that are most effective with are that you turn off all firewalls & make sure that your computer can connect with H&R Block before downloading, and that you disconnect any external devices such as stereo systems & external hard drives from your computer before starting the download.

 

You can also call support at 1-800-HRBLOCK for further assistance.  Going based on past posts they have been able to help other people solve this type of problem before.

 

 

Louis,

Senior Tax Advisor (Tampa, FL)