Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.
11-25-2016 12:13 PM
The program appears in a narow portion of the creen and has because of this has very small display font.
I am usning Windows 10 on a Microsoft Surface
11-25-2016 12:45 PM
Hi deivids,
Welcome to the community.
There should be a control to enlarge the display size within the program. Have you tried right-clicking to see what options it gives you?
If you're unable to correct this issue one option that's available to you is speaking with an online support agent who can figure out what to do to get the software working properly for you. Online chat is closed today but will open at 8am on Monday morning.
I do hope this help you out.
Louis,
Senior Tax Advisor (Tampa, FL)
11-25-2016 04:44 PM
that did not work. I will try Monday. Thanks
11-25-2016 05:03 PM
You're welcome.
11-28-2016 04:28 PM
Any luck, I have same problem and a call to tech assistance was no help
Thanks
11-28-2016 07:12 PM
Same Problem here.. Program looks squished together in center of screen. font looks like 4 or 6 very small
11-29-2016 10:00 AM
Spent 40 minutes with support and the problems persists...?
11-30-2016 09:16 AM
There will be an update coming out Friday that is intended to fix this issue. If you continue to see the issue occur past Friday (and after an update), please let us know.
02-10-2017 06:50 PM
Found a work around, hold the ctrl key and hit the plus sign on your number pad to enlarge the screen and font.
04-14-2018 06:53 PM
I have the same issue "The program appears in a narow portion of the creen and has because of this has very small display font" in H&R Block 2017 Deluxe + E file version 8401
I tried to call customer service and they hang on me many times!!!
Hope this works better...