DIY Products

DIY Products

Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.

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Pioneer
Posts: 1
Registered: ‎04-08-2017

Did not receive purchase confirmation email of online product with activation code

I have yet to receive my purchase confirmation email with activation code. Calling the automated help line was no help. It did not understand my question. How can I contact H&R block about getting my confirmation email and activation code. I purchased the product yesterday. 

Pioneer
Posts: 2
Registered: ‎01-11-2018

Re: Did not receive purchase confirmation email of online product with activation code

I purchased Deluxe plus State software online. 

I printed the receipt, so I have the activation code.

My credit card was charged the amount.

I never received the purchase confirmation email.

I went to the homepage/customer resource/ resend email. and put in my email address,  but I never get a reply.

 

I did create an online account to check if my email somehow blocked the sender, but those H&R Block emails came through fine.

 

Any help would be appreciated

Associate (Pioneer)
Posts: 41
Registered: ‎04-13-2017

Re: Did not receive purchase confirmation email of online product with activation code

MacTrader,

 

I have reached out to you through Private Message

- Matthew
Business Analyst, Kansas City, MO
Valued Pioneer
Posts: 5
Registered: ‎01-11-2018

Re: Did not receive purchase confirmation email of online product with activation code

I have the same issue. I also can not figure out how to download the product without repurchasing it? Best I can tell is that I need that email that is not being resent as the HR block says it has done. 

Associate (Pioneer)
Posts: 41
Registered: ‎04-13-2017

Re: Did not receive purchase confirmation email of online product with activation code

mjjd,

 

I have sent you a private message. You may also want to check your spam folder to see if the confirmation e-mail is there.

- Matthew
Business Analyst, Kansas City, MO
Valued Pioneer
Posts: 5
Registered: ‎01-11-2018

Re: Did not receive purchase confirmation email of online product with activation code

Sent you the requested info but still have not received the required email?

Valued Pioneer
Posts: 5
Registered: ‎01-11-2018

Re: Did not receive purchase confirmation email of online product with activation code

And I am checking my spam as that is where your email came in at

Highlighted
Associate (Pioneer)
Posts: 41
Registered: ‎04-13-2017

Re: Did not receive purchase confirmation email of online product with activation code

mjjd,

 

I have not received a private message from you.

- Matthew
Business Analyst, Kansas City, MO
Valued Pioneer
Posts: 5
Registered: ‎01-11-2018

Re: Did not receive purchase confirmation email of online product with activation code

sent it as a reply to the email address in the email?   mailto:no-reply@communitymail.hrblock.com Is their a different address I should be using?

Pioneer
Posts: 1
Registered: ‎01-12-2018

Re: Did not receive purchase confirmation email of online product with activation code

I have the same issue.  Called the help line.  Person there found my purchase, said she sent the confirmation e-mail again.  Never received it.  I do receive all the other H&R Block e-mails for security codes and password resets, however. 

 

I think you confirmation e-mail server is broken.   Please give a call to Sys Admin.

 

Also, every time I log out and back in to Myaccount it tells me account or PW is invalid.  I have to reset the password to log in.

Your system has serious issues.

 

If I can't get this fixed I have no options but to deny the CC charges.