Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.
02-17-2017 11:48 AM
Solved! Go to Solution.
02-17-2017 10:19 PM
Welcome to the H&R Block community.
Here's what you'll need to do to get that email re-sent.
"If your refund bonus email isn't in your spam folder, your email address is shown correctly, and it's been more than 21 days since your federal return was accepted, call 1-855-343-9561 for assistance."
If you have any other questions I'll be glad to help you out.
Senior Tax Advisor (Tampa, FL)
02-23-2017 07:51 AM
Hello, did you get your Amazon egift card? Did your issue get resolved? If so, can you tell me who to contact because I did not get my egift either. I have tried calling all numbers and no knows how to help me. FRUSTRATING. Why would they sell something and not follow through with their promise. They will lose many customers, including me!!!!
03-03-2017 07:47 PM
I had the same problem this week. The chat representative at H&R Block told me to contact Amazon which makes no sense. Did you receive your activiation code email? My taxes were refunded 5 days ago but still no email with the amazon gift card code and I have checked my junk mail daily.
03-03-2017 08:41 PM - edited 03-03-2017 08:42 PM
I have not received an email for my Amazon gift card. I checked my spam folder and my email is correct. There is nothing on-line to indicate what to do or who to contact. There is no information posted anywhere that H&R block is having issues. So diappointed to sell something and then not support or give information on how to receive the gift card. How do I get my money back or at least the gift card? My tax refund arrived last week, so it's been close to 7 days since my refund was deposited.
03-04-2017 08:15 AM
I have had the same problem. My refund was deposited in my bank accout almost a week ago, but stillno email. I checked my spam email, and it isn't there either. I called the H&R Block number provided and they told me I had to call Amazon. My Form 8888 shows that the money was deposited in an account number that starts with HRBA.... So, I don't think that information is correct. Seems like this program needs to be fixed quickly!
03-11-2017 01:12 AM
I feel like I'm getting the run around between H&R and Amazon. There is obviously a problem that neither party wants to admit. I'd like to know where my amazon gift card refund is residing. Who's account is making interest on my money?
03-11-2017 05:14 PM
I did finally get my email with the Gift Card code. It was two weeks from the time my bank was notified of the rest of my refund. Previously, I tried calling both Block and Amazon, but they both seemed to not know anything and both referred me to the other. I guess the key is patience...
03-14-2017 01:50 PM
Thank you for updating us. I just tried called H&R Block, and the first person I talked to was really of no help at all. She then transferred me after 25 minutes, but then I saw this post and hung up. It has been two weeks since the rest of my federal refund was deposited, so hopefully my gift card will also come sometime this week, too...
Really disappointed in H&R Block this year.