DIY Products

DIY Products

Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.

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Pioneer
Posts: 1
Registered: ‎02-16-2017
Accepted Solution

Amazon Gift Card Problem

Hello, I have a problem with an Amazon gift card that I was supposed to receive after doing my taxes with H & R Block Deluxe software sold on Amazon.com. I did call 2 days ago and nobody solved my problem so I thought I should write here as well. My spam filter blocked the gift card emails , can you please resend the Amazon gift card emails ? The gift card emails were sent on the 15th of February to ati3malik@hotmail.com . This is the email that H &R Block has on file to receive the gift cards, but my spam filter blocked the emails coming from gc-orders@gc.email.amazon.com Please resend the gift cards again, I've turned off my Spam filter and I should be able to receive them this time. Send again to the same email address you have on file, the same you used to send on the 15th of February . My name is Atif Malik and the details of the H&R Block Amazon Refund Bonus offer are bellow : * http://Amazon.com Gift Card offer is for federal refunds only. * Limits apply ($2000 per e-card, maximum $5000 per customer). * http://Amazon.com is not a sponsor of this promotion. * http://Amazon.com Gift Cards (“GCs”) sold by H&R Block, an authorized and independent reseller of http://Amazon.com Gift Cards. * Except as required by law, GCs cannot be transferred for value or redeemed for cash. * GCs may be used only for purchases of eligible goods at http://Amazon.com or certain of its affiliated websites. * For complete terms and conditions, see http://www.amazon.com/gc-legal . * GCs are issued by ACI Gift Cards, Inc., a Washington
Tax Pro
Posts: 5,282
Registered: ‎02-23-2016

Re: Amazon Gift Card Problem

Hi ati3malik,

 

Welcome to the H&R Block community.

 

Here's what you'll need to do to get that email re-sent.

"If your refund bonus email isn't in your spam folder, your email address is shown correctly, and it's been more than 21 days since your federal return was accepted, call 1-855-343-9561 for assistance."

 

If you have any other questions I'll be glad to help you out.

 

Louis,

Senior Tax Advisor (Tampa, FL)

Valued Pioneer
Posts: 4
Registered: ‎02-23-2017

Re: Amazon Gift Card Problem

Hello, did you get your Amazon egift card? Did your issue get resolved? If so, can you tell me who to contact because I did not get my egift either. I have tried calling all numbers and no knows how to help me. FRUSTRATING. Why would they sell something and not follow through with their promise. They will lose many customers, including me!!!! Smiley Sad Smiley Sad

Moderator
Posts: 151
Registered: ‎11-10-2016

Re: Amazon Gift Card Problem

rebelucas,

 

I posted a response on your other post. You should see an email from Amazon one or two business days after your refund.

 

Harold

Valued Pioneer
Posts: 3
Registered: ‎03-03-2017

Re: Amazon Gift Card Problem

I had the same problem this week.  The chat representative at H&R Block told me to contact Amazon which makes no sense.  Did you receive your activiation code email?  My taxes were refunded 5 days ago but still no email with the amazon gift card code and I have checked my junk mail daily.

Pioneer
Posts: 1
Registered: ‎03-03-2017

Re: Amazon Gift Card Problem

[ Edited ]

I have not received an email for my Amazon gift card.  I checked my spam folder and my email is correct.  There is nothing on-line to indicate what to do or who to contact.  There is no information posted anywhere that H&R block is having issues.  So diappointed to sell something and then not support or give information on how to receive the gift card.  How do I get my money back or at least the gift card?  My tax refund arrived last week, so it's been close to 7 days since my refund was deposited.

Pioneer
Posts: 2
Registered: ‎03-04-2017

Re: Amazon Gift Card Problem

I have had the same problem. My refund was deposited in my bank accout almost a week ago, but stillno email. I checked my spam email, and it isn't there either. I called the H&R Block number provided and they told me I had to call Amazon. My Form 8888 shows that the money was deposited in an account number that starts with HRBA.... So, I don't think that information is correct. Seems like this program needs to be fixed quickly!

Pioneer
Posts: 2
Registered: ‎03-11-2017

Re: Amazon Gift Card Problem

I feel like I'm getting the run around between H&R and Amazon.  There is obviously a problem that neither party wants to admit.  I'd like to know where my amazon gift card refund is residing.  Who's account is making interest on my money?

Pioneer
Posts: 2
Registered: ‎03-04-2017

Re: Amazon Gift Card Problem

I did finally get my email with the Gift Card code. It was two weeks from the time my bank was notified of the rest of my refund. Previously, I tried calling both Block and Amazon, but they both seemed to not know anything and both referred me to the other. I guess the key is patience...

Pioneer
Posts: 1
Registered: ‎03-14-2017

Re: Amazon Gift Card Problem

Thank you for updating us.  I just tried called H&R Block, and the first person I talked to was really of no help at all.  She then transferred me after 25 minutes, but then I saw this post and hung up.  It has been two weeks since the rest of my federal refund was deposited, so hopefully my gift card will also come sometime this week, too...

 

Really disappointed in H&R Block this year.