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Posts: 2
Registered: ‎02-18-2018

2018 Mac Crash on import

Hello HR Block community,

I've been using the software for years but this is the first time that importing a 1099 crashes the Premium Federal mac software. In previous years, that functionality used to crash the app maybe 10% of the time but now it is consistently crashing it making the import 1099 functionality unusable. I've tried restarting the software, importing different 1099s from different financial institutions, etc but the software always crashes with the same segfault.


Unlike other threads on this forum, I am running the software on a single laptop with no peripheral (no monitor attached).


HR Block, please fix this bug:


<I removed the non-crashed threads and library listing to make the crash report fit within the 20k characters limit of this forum>

Process:               TaxCut.real [60957]
Path:                  /Applications/H&R Block
Version:               1.4 (1.4)
Code Type:             X86 (Native)
Parent Process:        ??? [1]
Responsible:           TaxCut.real [60957]
User ID:               501

Date/Time:             2018-02-18 07:53:32.027 -0800
OS Version:            Mac OS X 10.12.6 (16G29)
Report Version:        12
Anonymous UUID:        D5A4BFCA-DA12-2FA9-0684-A36E20E4A1E4

Sleep/Wake UUID:       66225908-61E6-4789-8A9E-867C3882B2CE

Time Awake Since Boot: 630000 seconds
Time Since Wake:       800 seconds

System Integrity Protection: enabled

Crashed Thread:        9

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000031
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [0]

VM Regions Near 0x31:
    __TEXT                 00000000000d5000-0000000000898000 [ 7948K] r-x/rwx SM=COW  /Applications/H&R Block

Thread 9 Crashed:
0   com.hrblock.taxcut.datatier   	0x012a148c DataMgmt::TaxForm::getIN(Primitives::TCImmutableIdentifier const&) const + 56
1   com.hrblock.taxcut.datatier   	0x012a4992 DataMgmt::TaxForm::sumOfList(Primitives::TCImmutableIdentifier const*, unsigned short) const + 54
2         	0x054bcc83 USTaxFormPrintMgmt::USTaxFormPrinter::shouldPrint1040_F6251(unsigned short, DataMgmt::TaxFormPtr) + 759
3         	0x05aae261 USTaxFormPrintMgmt::USTaxFormPrinter::shouldPrintIn1040(Primitives::TCImmutableFormIdentifier const&, unsigned short) + 3721
4         	0x05aaf065 USTaxFormPrintMgmt::USTaxFormPrinter::formShouldPrint(Primitives::TCImmutableFormIdentifier const&, unsigned short, Primitives::TCImmutableFormIdentifier const&) + 69
5         	0x054d1d33 CalculationMgmt::USTaxReturnCalcEngine::formShouldPrint(Primitives::TCImmutableFormIdentifier const&, unsigned short, Primitives::TCImmutableFormIdentifier const&) + 43
6         	0x05797883 CalculationMgmt::USTaxReturnCalcEngine::calcFormPers(DataMgmt::TaxFormPtr, unsigned short, bool) + 71763
7         	0x057cb0bb CalculationMgmt::USTaxReturnCalcEngine::calc(Primitives::TCImmutableFormIdentifier const&, unsigned short, bool, bool, bool, DataMgmt::TaxFormPtr) + 347
8         	0x057cb1da CalculationMgmt::USTaxReturnCalcEngine::calcForms(Primitives::TCImmutableFormIdentifier const&) + 208
9         	0x057cc580 CalculationMgmt::USTaxReturnCalcEngine::calcAllSeries1040() + 3054
10         	0x057cd712 CalculationMgmt::USTaxReturnCalcEngine::calcAll(bool) + 316
11  com.hrblock.taxcut.datatier   	0x01278d5d DataMgmt::TaxDataStore::calculateReturn(DataMgmt::TaxReturnPtr&, bool, bool) + 245
12  com.hrblock.taxcut.datatier   	0x01278b99 DataMgmt::TaxDataStore::calculateAllReturns(bool, bool) + 91
13  com.hrblock.taxcut.datatier   	0x011dab3a CmdMgmt::RecalcCmd::execute() + 140
14  com.hrblock.taxcut.datatier   	0x011b264c MvcMgmt::MvcTransactionModel::doCmd(MvcMgmt::MvcCmd*) + 88
15  com.hrblock.taxcut.datatier   	0x0125d29f DataMgmt::TaxDataMgr::recalc(DataMgmt::TaxDataStoreHandle&, bool, bool) + 145
16  com.hrblock.taxcut.datatier   	0x012813c7 DataMgmt::TaxDataStoreHandleImp::recalc(bool, bool) + 173
17  com.hrblock.taxcut.datatier   	0x012801fb DataMgmt::TaxDataStoreHandle::recalc(bool, bool) + 39
18  TaxCut.real                   	0x002bc73e UIMgmt::TaxCutPresentationModel::update(MvcMgmt::MvcSubject const&, MvcMgmt::MvcMessagePtr const&) + 2936
19  TaxCut.real                   	0x002bff9d non-virtual thunk to UIMgmt::TaxCutPresentationModel::update(MvcMgmt::MvcSubject const&, MvcMgmt::MvcMessagePtr const&) + 29
20  com.hrblock.taxcut.datatier   	0x011b202c MvcMgmt::MvcNotifyDictionary::notify(MvcMgmt::MvcSubject const&, MvcMgmt::MvcMessagePtr const&) + 84
21  com.hrblock.taxcut.datatier   	0x011b19bc MvcMgmt::MvcModel::notify(MvcMgmt::MvcMessagePtr const&) + 38
22  com.hrblock.taxcut.datatier   	0x011b268a MvcMgmt::MvcTransactionModel::doCmd(MvcMgmt::MvcCmd*) + 150
23  com.hrblock.taxcut.datatier   	0x0125aafe DataMgmt::TaxDataMgr::autoEntryImport(DataMgmt::TaxDataStorePtr, ImportMgmt::ImportType&, std::string const&) + 78
24  com.hrblock.taxcut.datatier   	0x0125aa72 DataMgmt::TaxDataMgr::autoEntryImport(DataMgmt::TaxDataStoreHandle&, ImportMgmt::ImportType&, std::string const&) + 96
25  com.hrblock.taxcut.datatier   	0x012818c0 DataMgmt::TaxDataStoreHandleImp::autoEntryImport(ImportMgmt::ImportType&, std::string const&) + 162
26  com.hrblock.taxcut.datatier   	0x012802e5 DataMgmt::TaxDataStoreHandle::autoEntryImport(ImportMgmt::ImportType&, std::string const&) + 35
27         	0x05c497c4 USWizardMgmt::ImportW2Helper::ExecuteLogic() + 114
28  com.hrblock.taxcut.datatier   	0x013eef5f -[ThreadDude doit] + 73
29          	0x95a22fde -[NSThread main] + 39
30          	0x95a22d78 __NSThread__start__ + 1262
31  libsystem_pthread.dylib       	0xa174c047 _pthread_body + 184
32  libsystem_pthread.dylib       	0xa174bf8f _pthread_start + 243
33  libsystem_pthread.dylib       	0xa174b84a thread_start + 34

Thread 9 crashed with X86 Thread State (32-bit):
  eax: 0x0000000d  ebx: 0x064c9c50  ecx: 0x815b9370  edx: 0x00000029
  edi: 0x00000014  esi: 0x012a1460  ebp: 0xb03853a8  esp: 0xb0385390
   ss: 0x00000023  efl: 0x00010202  eip: 0x012a148c   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000023   gs: 0x0000000f
  cr2: 0x00000031
Logical CPU:     4
Error Code:      0x00000004
Trap Number:     14

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 2
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 391599
    thread_create: 0
    thread_set_state: 0

VM Region Summary:
ReadOnly portion of Libraries: Total=332.2M resident=0K(0%) swapped_out_or_unallocated=332.2M(100%)
Writable regions: Total=272.0M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=272.0M(100%)

                                VIRTUAL   REGION 
REGION TYPE                        SIZE    COUNT (non-coalesced) 
===========                     =======  ======= 
ATS (font support)                32.4M        6 
Accelerate framework               128K        2 
Activity Tracing                   256K        2 
CG backing stores                 25.4M        8 
CG image                            32K        5 
CoreAnimation                     3404K       19 
CoreUI image data                 2320K       16 
CoreUI image file                  184K        5 
Foundation                          28K        3 
Image IO                          10.1M       30 
JS JIT generated code               64K        3 
Kernel Alloc Once                    8K        2 
MALLOC                           144.5M       48 
MALLOC guard page                   48K       10 
Memory Tag 242                      12K        2 
OpenGL GLSL                        128K        3 
SQLite page cache                   64K        2 
Stack                             12.5M       13 
Stack Guard                       56.0M       11 
VM_ALLOCATE                        268K       40 
WebKit Malloc                     24.1M       50 
__DATA                            20.6M      272 
__GLSLBUILTINS                    2588K        2 
__IMAGE                            528K        2 
__LINKEDIT                        74.9M       13 
__OBJC                            5068K      113 
__TEXT                           257.3M      276 
__UNICODE                          556K        2 
mapped file                      175.1M      169 
shared memory                     16.4M       11 
===========                     =======  ======= 
TOTAL                            864.5M     1110 

Model: MacBookPro11,3, BootROM MBP112.0138.B40, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f12
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x02FE, -
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (
Bluetooth: Version 5.0.5f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: AirPort, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: USB 3.0 Bus
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1


Community Manager
Posts: 19
Registered: ‎05-04-2016

Re: 2018 Mac Crash on import

Hello toomuchtaxes, and welcome to The Community.


I've forwarded your post on to my product team, and they would like to know which financial institutions you're attempting to import from.  Could you please provide me with that info so that they can test on this end?

Check BoxDid my reply help answer your question? Please mark it as an accepted solution by clicking on the green "Accept as Solution" button below. Thank you!
Posts: 2
Registered: ‎02-18-2018

Re: 2018 Mac Crash on import

@MattC: Fidelity & Charles Schwab

Valued Pioneer
Posts: 4
Registered: ‎03-03-2018

Re: 2018 Mac Crash on import

[ Edited ]



I have been using H&R Block software on MacBook computers since TaxCut 2008.  This is the first year that the H&R Block software has ever crashed on my trying to file my taxes.


Every method that crashes the H&R Block 2017:


1. Select File -> Import Last Year's Data

2. Click Start A Return -> Click Next button -> Browse button

3. Click File -> Open Saved Return

4. Click Browse button for Your Saved 2017 Returns


Seems to have something to do with trying to access File Manager to import or open a file.


How do I contact the Product Team to get my issue resolved?

How do I get my money back if Product Team cannot resolve this before March 9, 2018?


Thank you,


Posts: 1
Registered: ‎03-13-2018

Re: 2018 Mac Crash on import

I went cheap and bought H&R vs TurboTax....last time I'm doing this.


It crashes after importing W2 and asking for my SSN.


What a piece of cow Dung!

Posts: 2
Registered: ‎03-16-2018

Re: 2018 Mac Crash on import


What became of this issue? I'm experience the same problem. Hoped the 3/16 update would've addressed. Sadly, it did not.

HRB Tax software crashes (closes completely), when attempting to d/l my 1099 info from ADP.


Please advise. This has gone on too long. Many postings on this board. Really disappointed, after using TaxCut since early 2000s!