DIY Products

DIY Products

Whether you’re an experienced do-it-yourselfer or doing your own taxes for the first time, this is your place to learn and share. Here you’ll find information and resources for using H&R Block’s online and software DIY solutions. You’ll also find links to more information to assist you on your DIY journey.

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Pioneer
Posts: 1
Registered: ‎11-22-2017

2012 State

[ Edited ]

I cannot get the 2012 State software to download from the Deluxe edition. I keep getting error messages. I have tried removing the proxy and changing the date. Nothing works. Help! 

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Associate (Pioneer)
Posts: 12
Registered: ‎01-20-2015

Re: 2012 State

Contact our Product Support Team at 888-482-9288.  They should be able to help you with it.

Tax Pro
Posts: 5,787
Registered: ‎02-23-2016

Re: 2012 State

HI BobsGirl4308,

 

 

Have you tried downloading the state software directly from the H&R Block website?

 

Make sure your firewall is disabled if you have one.  Also, make sure that any external devices are disconnected when downloading the software.  These are two of the most common culprits when it comes to download issues.

 

If you still have trouble then I would follow the previously posted advice and call the software support phone number.

 

 

If you have any other questions I'll be glad to help.

 

Louis,

Senior Tax Advisor (Tampa, FL)