02-04-2014 03:14 PM
Welcome to the Communty. There should be a customer service number on the back of your card. I would recommed you call that number for assitance.
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02-05-2014 05:55 PM
I have called that number and was told that there are others with issues concerning pins and inactive cards. After activating my card 4 days ago I called to check activity and balance. I had to reactivate the card. I was told this is because I ordered a personalized card and will have to wait until it is received to have access. Major concern for me at this time.
02-05-2014 06:19 PM