02-12-2014 01:25 PM
Sorry to hear that you are having trouble getting your balance. To get your current card balance you can log into Emerald Online, download the Emerald Card Mobile Banking App or call 1-866-353-1266. To access Emerald Online or the Mobile App, you will need to create a username and password. If you already have a username and password created through My H&R Block Account, you will need to use the same log in information for Emerald Online or the Mobile App.