04-15-2014 09:13 AM
HOW do you get the copy of previous years? I have an account.. which was a struggle on it's own. Last year I could signin with Facebook, and this year I had to do an account recovery.
When I log in, the account assures me it has located past docs. In fact, to secure it, I answered questions from 2011. But I can't find where I go to view 2012. The only thing I keep finding is how to upload the docs from a cell phone app.
I need to view them and download them - not upload them.
04-15-2014 09:19 AM
When you log in to your account, click on Tax Documents in the left navigation. Then click on the specific year you want to download. You should see a green button on the right that says Download Now.
If you need additional assistance I would recommend calling our client support team to troubleshoot the issue. They can be reached at 1-800-HRBLOCK (1-800-472-5625).